Feature · Complaints and risk
Registers that close the loop.
Record complaints and concerns, track them from received through to resolved and closed, and keep an audit-ready history of how each one was handled. The risk register works the same way. These are the registers the Practice Standards expect, kept properly.
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Complaints, from received to closed
A complaint that is handled well and recorded badly still fails an audit. Accorda gives each complaint an owner and a status, and keeps the history of how it was handled, so the register shows not only that a complaint was closed but how.
- Status from received through resolved to closed
- Owner and handling history on every entry
- Timestamped and SHA-256 signed like every other record
A risk register you actually keep
The risk register uses the same pattern: raise, assign, review, close, with the history on file. Because it sits beside your incidents and complaints, the connection between a risk and the events that realised it is visible rather than reconstructed.
FAQ
Straight answers.
Are complaints and risks kept separately?
Yes, as two registers, each tracked from raised through to closed with an owner and a handling history.
Do these go into the audit pack?
Registers are part of the records Accorda holds and can be included when you assemble evidence for an audit.
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Walk into your next audit ready.
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